Services / Public agencies

PUBLIC AGENCY websites.

Endcap designs and builds websites for cities, counties, special districts, councils of governments and other public agencies. We design every template to WCAG 2.2 Level AA and test it against WCAG 2.1 AA, the standard in the Justice Department’s ADA Title II rule. Agendas, records and documents sit one or two clicks from the homepage in formats people can read, and the site runs on open-source WordPress that your agency owns.

City of Willow BendPay a utility billCITY COUNCIL · OCTOBER 27Agenda, packet and video with captionsVIEW AGENDAMOST REQUESTEDPublic records request↗Report a street problem↗Permits and inspections↗Past meetings↗AGENDA.PDFTaggedText layerLanguageChecked
Illustration of the kind of site we design for this work. It is not a client project.

What’s included

What a public agency website includes

Every site is designed and built by Endcap, with the pages, forms, and integrations agreed in your proposal.

01

Accessible from the first template

Templates are designed to WCAG 2.2 Level AA, which also meets the 2.1 AA standard in the federal rule. We test pages with axe-core and Playwright at desktop and phone widths, work through them by keyboard, and check key pages with NVDA and VoiceOver before launch.

02

Documents people can read

We check PDFs for tags, a text layer and a document language, fix the ones that fail, and turn recurring documents into web pages where that serves residents better. Files kept only for reference move to a clearly marked archive.

03

Agendas, minutes and records

The current agenda is linked from the homepage. Each meeting has one page for its agenda, packet, minutes and recording, past meetings are searchable, and the public records request process is easy to find.

04

Open-source WordPress you own

WordPress is open-source software with no license fee. Your agency owns the domain, the content, the code and the administrator accounts, and can move the site to another host or vendor whenever it chooses. Any paid plug-ins are listed in the proposal.

05

Hosting and care

We host on managed WordPress hosting in U.S. data centers, with a separate staging site, daily backups and uptime monitoring. Care covers updates, security patches, accessibility checks on new pages and an agreed number of support hours each year. If your agency keeps its current host, we work there instead.

06

Terms that fit procurement

We respond to RFPs, RFQs and informal quote requests and complete the forms they require. Scope, schedule and price are agreed in writing before work begins, as a fixed fee or capped at a not-to-exceed amount, with hours shown by phase when you ask for them.

Details

The federal rule, in brief

General information to plan the site around. It is not legal advice; your counsel owns the final wording of any compliance language.

From our work

In October 2026 we scanned the homepages of 38 Orange County special districts and joint powers agencies for accessibility, and checked the PDFs they link to for tags, a text layer and a document language. The totals, the most common failures and the steps that fix them are in our review.

Read the review
  • The standardThe Justice Department’s 2024 rule under Title II of the ADA makes WCAG 2.1 Level AA the technical standard for the web content and mobile apps of state and local governments. Source
  • The deadlinesAn interim final rule published April 20, 2026 moved the compliance dates by a year. Public entities with a total population of 50,000 or more must comply by April 26, 2027. Entities with fewer than 50,000 people, and every special district government, must comply by April 26, 2028. Source
  • Documents countPDFs, word processing files, presentations and spreadsheets posted after the compliance date have to conform. Documents posted earlier are generally exempt, unless people still use them to apply for or access a program or service. Source
  • Archives have four conditionsOlder web content is exempt only if it was created before the compliance date, is kept only for reference, research or recordkeeping, sits in an area marked as an archive, and has not changed since it was archived. Source
  • Vendors are includedContent an agency provides through contractors, vendors or licensed platforms is covered by the rule. The third-party exception applies to content that members of the public post. Source
  • WCAG 2.2 builds on 2.1WCAG 2.2, the current W3C Recommendation, adds six success criteria at Levels A and AA, including focus not obscured, target size and accessible authentication. Content that conforms to WCAG 2.2 also conforms to WCAG 2.1. Source

Case study

CITY OF
Covington.

A mailed flyer and a survey website for the City of Covington, Washington, asking the households on one block of SE 262nd Street whether they wanted speed humps. Residents picked their address from suggestions, the site kept one response per household, and City staff had a password-protected results page. We did the work without a fee, for the City’s engineering team.

Read the case study
The City of Covington speed hump survey at desktop width: the question, a short description and the annotated aerial map

Process

HOW A PROJECT
works.

Four steps, with a written scope and price before any work starts. You approve each step before the next one begins.

  1. 01

    Talk it through

    A short conversation

    What the business does, who the website is for, and the material you already have.

  2. 02

    Proposal

    Agreed before we start

    Pages, content, schedule, and price, set out in writing before any work begins.

  3. 03

    Design and build

    Usually two to four weeks

    You review the design and then the working site, with two rounds of revisions.

  4. 04

    Launch and care

    Hosting and updates

    We check every page and form at launch, then look after the site if you choose a care plan.

FAQ

QUESTIONS,
answered.

Anything else? Ask us directly or email Noah at hello@endcap.design.

When does the ADA web rule apply to our agency?

Public entities with a total population of 50,000 or more must meet WCAG 2.1 Level AA by April 26, 2027. Entities with fewer than 50,000 people, and all special district governments, have until April 26, 2028. An interim final rule published April 20, 2026 set these dates, and the technical standard did not change.

Do we have to fix every old PDF?

Documents posted before your compliance date are generally exempt, unless people still use them to apply for or access a service, as with forms, fee schedules and current policies. We sort your documents into those that need fixing, those that work better as web pages, and those that belong in a marked archive.

Why WordPress?

WordPress is open-source and supported by a large number of hosts and developers, so your agency is never tied to a single company. Staff edit pages in a familiar editor, and user roles with an approval step keep what goes live consistent.

Can you work within our procurement process?

Yes. We respond to RFPs, RFQs and requests for informal quotes, complete the required forms, and put scope, schedule and price in writing before work begins. Pricing can be a fixed fee or capped at a not-to-exceed amount and invoiced for the hours worked up to the cap.

Who hosts the site, and what happens if it goes down?

We host on managed WordPress hosting, and the site, database, backups and form entries are stored in U.S. data centers. Under a care plan, we respond to an outage as soon as we see the alert, and no later than 9:00 a.m. local time the next business day. If your agency keeps its own host, we work there.

Can you move us off our current platform?

Yes. We inventory the pages, documents and forms on your current site, move what you want to keep, and set up redirects so existing links keep working. We also keep a full archived copy of the old site for 30 days after launch.

What does a public agency website cost?

We quote from an inventory of your current site, covering its pages, documents, forms and integrations. Scope, schedule and price are agreed in writing before work begins, and if your agency has set a budget, we scope the work to fit it.

Contact Endcap

LET’S
talk.

A website, a brand, or a complete set of materials.
We reply within an hour during business hours, and we only use your details to answer you.

Let’s talk or email Noah at hello@endcap.design

Let’s talk Email